Return & Refund Policy

At FlakeTech, your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we are here to help.

1. Eligibility for Returns

• You may request a return within 7 days of receiving your order.

• Items must be unused, undamaged, and in their original packaging.

• Custom-made or personalized items are non-returnable, unless they arrive damaged or defective.

2. Return Process

• To start a return, please contact our customer service team at support@flaketech.net with your order number, item details, and reason for return.

• Once your request is reviewed, we will provide return instructions and the return shipping address.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

• After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–14 business days to your original payment method.

• Shipping costs paid at checkout are non-refundable unless the return is due to an error on our part.

4. Exchanges

• Exchanges are only available for items that are defective or damaged.

• If you wish to exchange an item for a different product, you may return it (if eligible) and place a new order.