Shipping policy

We aim to deliver your products safely and on time. Please review our shipping policy for full details.

1. Business Days

• Our official working days are Saturday to Thursday.
• Fridays and public holidays are non-working days for FlakeTech and shipping partners.

2. Delivery Methods

• Orders are delivered through trusted third-party couriers to ensure reliable service.
• A signature may be required upon delivery as proof of receipt.

3. Delivery Timeframes

• In-stock items: Fulfilled within 14 business days.
• Custom-made orders: Fulfilled within 25 business days, based on production requirements stated on the product page.
• Delivery times may vary depending on location, courier schedules, and external circumstances.

4. Shipping Costs

• Shipping fees are calculated at checkout based on the product weight/size and delivery address.
• For special or bulk orders, delivery charges will be quoted separately and added to the final balance.

5. Delivery Attempts

• If no one is available at the provided address, the courier will attempt delivery again.
• If the second attempt fails, you will need to contact customer service to reschedule.
• Orders not received within 7 days of the first delivery attempt may be canceled, and additional charges may apply.

6. International Shipping

• Currently, delivery is available only within Egypt. For international shipping requests, please contact support@flaketech.net before placing an order.

7. Urgent Orders

• For urgent delivery needs, please contact our customer service team. We will do our best to accommodate your request.