In-stock items are delivered within 14 business days. Custom-made products follow the production timeline.

Yes. Please contact customer support and we'll do our best to help.

Shipping fees are calculated at checkout based on your location and the product size.

Yes. You can request a return within 14 days of receiving your order, as long as the item is unused, undamaged, and in its original packaging.

No. Custom-made or personalized items are non-returnable, unless they arrive damaged or defective.

Contact our customer service team at support@flaketech.net with your order number, item details, and reason for return. We’ll review your request and send you the return instructions.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Once we receive and inspect the returned item, approved refunds are processed within 7–14 business days to the original payment method.

Shipping fees are non-refundable, unless the return is due to an error on our part.

Exchanges are available only for defective or damaged items. For different products, you’ll need to return the item (if eligible) and place a new order. Shipping costs apply.