FAQ
What are the benefits and key features of this product?
How long is the warranty?
How long does delivery take?
In-stock items are delivered within 14 business days. Custom-made products follow the production timeline.
Can I request urgent delivery?
Yes. Please contact customer support and we'll do our best to help.
How much does shipping cost?
Shipping fees are calculated at checkout based on your location and the product size.
Can I return my order if I’m not satisfied?
Yes. You can request a return within 14 days of receiving your order, as long as the item is unused, undamaged, and in its original packaging.
Are custom-made or personalized items returnable?
No. Custom-made or personalized items are non-returnable, unless they arrive damaged or defective.
How do I start a return?
Contact our customer service team at support@flaketech.net with your order number, item details, and reason for return. We’ll review your request and send you the return instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
When will I receive my refund?
Once we receive and inspect the returned item, approved refunds are processed within 7–14 business days to the original payment method.
Are shipping fees refundable?
Shipping fees are non-refundable, unless the return is due to an error on our part.
Do you offer exchanges?
Exchanges are available only for defective or damaged items. For different products, you’ll need to return the item (if eligible) and place a new order. Shipping costs apply.
Zelda Drawer
Pickup available at Nada mall, Obour city. Pick Up : Saturday - Thursday [10:00AM- 3:00PM ]
Usually ready in 5+ days
Zelda Drawer
Beige
Nada mall, Obour city. Pick Up : Saturday - Thursday [10:00AM- 3:00PM ]
Nada mall , Bank sectors, Obour city
C
Cairo
11818
Egypt
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